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Cannot access to Studio

Problem description

I follow the document description and visit 127.0.0.1:7001 or 0.0.0.0:7001 after starting Studio, why can’t I open the page?

Possible causes and solutions

You can troubleshoot the problem by following the steps below.

Step1: Confirm system architecture

It is necessary to confirm whether the machine where the Studio service is deployed is of x86_64 architecture. Currently, Studio only supports x86_64 architecture.

Step2: Check if the Studio service starts normally

  • For Studio deployed with RPM or DEB packages, use systemctl status nebula-graph-studio to see the running status.
  • For Studio deployed with tar package, use sudo lsof -i:7001 to check port status.

  • For Studio deployed with docker, use docker-compose ps to see the running status. Run docker-compose ps to check if the service has started normally.

    If the service is normal, the return result is as follows. Among them, the State column should all be displayed as Up.

        Name                          Command               State               Ports
------------------------------------------------------------------------------------------------------
nebula-web-docker_client_1     ./nebula-go-api                  Up      0.0.0.0:32782->8080/tcp
nebula-web-docker_importer_1   nebula-importer --port=569 ...   Up      0.0.0.0:32783->5699/tcp
nebula-web-docker_nginx_1      /docker-entrypoint.sh ngin ...   Up      0.0.0.0:7001->7001/tcp, 80/tcp
nebula-web-docker_web_1        docker-entrypoint.sh npm r ...   Up      0.0.0.0:32784->7001/tcp

If the above result is not returned, stop Studio and restart it first. For details, refer to Deploy Studio.

!!! note

    If you used `docker-compose up -d` to satrt NebulaGraph before, you must run the `docker-compose down` to stop NebulaGraph.

Step3: Confirm address

If Studio and the browser are on the same machine, users can use localhost:7001, 127.0.0.1:7001 or 0.0.0.0:7001 in the browser to access Studio.

If Studio and the browser are not on the same machine, you must enter <studio_server_ip>:7001 in the browser. Among them, studio_server_ip refers to the IP address of the machine where the Studio service is deployed.

Step4: Confirm network connection

Run curl <studio_server_ip>:7001 -I to confirm if it is normal. If it returns HTTP/1.1 200 OK, it means that the network is connected normally.

If the connection is refused, check according to the following steps:

If the connection fails, check according to the following steps:

  • If Studio and NebulaGraph are on the same machine, check if the port is exposed.
  • If Studio and NebulaGraph are not on the same machine, check the network configuration of the NebulaGraph server, such as firewall, gateway, and port.

If you cannot connect to the NebulaGraph service after troubleshooting with the above steps, please go to the NebulaGraph forum for consultation.

Last update: October 24, 2023